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Frequently asked questions

Everything you need to know about Loky, your lock and your order.

Your lock's weak spot

I have a security door. Am I protected?

Not necessarily. A security door resists being forced, but if the lock cylinder is vulnerable it can be manipulated without touching the door itself. Door reinforcement and cylinder protection are complementary.

What is a lock cylinder?

The cylinder is the part you insert your key into. It operates the lock and can be reached from outside the door.

What are lock picking and bumping?

Picking means manipulating the cylinder pins one by one with thin tools. Bumping uses a specially cut key that is struck to make all the pins jump at once. Both are discreet and leave few traces.

Loky

How does Loky work?

Loky is placed on the inside of the door. It holds the key head (“Slot” model) or the cylinder's thumb-turn (“Knob” model) in a non-opening position and anchors on the handle, so the cylinder cannot be turned from outside.

Is it hard to install?

No: Loky goes on in a few seconds, without tools, drilling or any change to your door, and comes off just as easily.

Will Loky fit my door?

Loky is designed for euro-profile cylinder locks. Three choices define the right model: the shape (curved or oblong, depending on your handle), the size (25 or 32 mm) and the inside closing type (key or thumb-turn). The “Range” page helps you choose.

What is the difference between “Slot” and “Knob”?

The “Slot” model fits on the head of a key left in the lock on the inside. The “Knob” model fits cylinders with a thumb-turn on the inside.

Which materials are available?

Laser-cut aluminium. Wood and acrylic versions are announced and marked “Coming soon” on the product pages.

Orders and delivery

Do prices include VAT?

Yes, all prices include VAT. Shipping costs are shown before payment, in the cart and the order summary.

How do pre-orders work?

Pre-ordered products are paid when ordering and are expected to ship in December 2026. If that date could not be met, we would email you and you could cancel for a full refund.

Where do you ship?

To the European Union countries offered at checkout, to your home or to a pickup point.

Can I return my Loky?

Yes. You have 14 days from delivery to withdraw from the purchase without giving a reason. Details are in our terms of sale.

Is payment secure?

Yes. Payment is processed by Stripe; we never see your card details.

How can I contact you?

By email at contact@saxho.net.